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FAQ

1. What is Medical Concierge Network?

MCN is a company that seeks to connect you with the best medical care available. It is a worldwide service provided exclusively to its members.  We help schedule appointments with top doctors, specialists and hospitals while providing you with medical identity protection and medical insurance advocacy.  We are your very own personal health care concierge tailored to you, your family and employees.

2. Who is the Medical Concierge Network for?

We are for everyone whether it be at home or while traveling for pleasure or business.  We cover individuals, couples, families, parents, your children whether traveling abroad or on a family vacation, employees and corporate members.  We offer a wide variety of different types of memberships to cater to whatever your personal or corporate needs may be.

3. Why should I join?

With the ever changing medical landscape, you owe it to yourself, your family, your employees and shareholders to make sure that they have access to our resources and high quality healthcare should a need arise. MCN is your advocate to help and guide you to the best medical care available.

4. How long does my membership last?

It depends on what type of membership you choose.  We offer annual memberships and travel / student memberships consisting of a specific length of time from 7 days to 6 months.

5. Do I have to be an American citizen to join?

Medical Concierge Network is available to anyone, regardless of their country of citizenship.

6. How do I become a member?

To become a member you can either complete the enrollment form online or call us at 1-800-352-6094. Our representatives are available Monday thru Friday from 9:00am to 8:00pm (EST) to answer your questions and enroll you.  We accept all major credit cards, electronic checks and PayPal. Memberships need to be paid in full at the time of enrollment and cannot be cancelled unless it is an annual membership up for renewal.

Membership’s normally take 48 hours to activate. Once your membership is activated you will receive a welcome email from us with your member benefits and important numbers to call until your membership card arrives.  We will mail you your welcome package containing your Medical Concierge Network membership card(s) with important phone numbers along with a booklet, Personal Healthcare Portfolio as our gift to help guide your personal health and wellness. Please note membership benefits are prospective.

7. Do my membership fees cover the cost of treatment?

Membership fees do not cover the cost of doctor visits or procedures. As with any visit to a traditional medical facility, additional charges will apply for any treatment options. The Member must pay all treatment costs, either personally or through their insurance coverage. Check with your insurance company for specifics about your coverage and their reimbursement policy. We will provide you an insurance friendly form for filing your claim, but we do NOT file claims directly. Medical Concierge Network is not an insurance company.

8. Does MCN refer its members to only specific doctors, specialists, clinics or hospitals?

No, we are not a closed in network that uses pre-determined doctors, specialists, clinics or hospitals. When you have a membership with MCN it gives you access to 1000s of doctors worldwide at your fingertips to protect you, your family and your employees.

9. If I’m traveling, will Medical Concierge Network and its partners fly me home on a private plane if I get sick?

If you require hospitalization and wish to go home, MCN and its partners we will transport you there by the medically indicated form of transport, MCN and its partners will determine the mode of transport, taking into account the member safety, treatment and comfort concerns. MCN is not an insurance company and does not reimburse members for any costs incurred.

10. If I have signed up for Security Services, will Medical Concierge Network and its partners evacuate me from an active war zone?

If the situation in a country deteriorates to the point where an official declaration is made or clear that the member will suffer imminent grievous bodily harm, MCN and its partners will deploy and rescue the member, bringing them to the nearest safe location prior to evacuating them back to their home country.

Privacy Policy

HIPAA Statement
Medical Concierge Network, LLC (“MCN”) and all related subsidiaries do not anticipate disclosing any individually identifiable information in the normal course of providing services or provider referrals. When Protected Health Information (PHI) is made available to, or obtained by Medical Concierge Network, LLC we assure our members that we will:

  • Comply with the rules and regulations concerning the privacy and security of PHI under the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  • Require the utilization of a Business Associate Addendum (BBA), in the event that confidential information will be disclosed. This addendum may be provided upon request.
  • Not use or disclose any PHI except in the course of meeting out contractual obligations or as required by law.
  • Ensure that agents or subcontractors working on our behalf agree to the same restrictions.
  • Protect against any non-permitted use or disclosure of PHI using no less than a reasonable amount of care.
  • Report any non-compliance of which we become aware.
  • At the request and direction of the customer and if feasible, make available PHI in accordance within the requirements of HIPAA.
  • Upon reasonable notice and during normal business hours, allow the Secretary of the United States Department of Health and Human Services the right to audit our records and practices related to the use and disclosure of PHI to ensure compliance.
  • Have named a HIPAA Security Official who creates, maintains, and trains regarding our HIPAA policies and procedures.
  • Have established that all employees with access to PHI receive training on our policies and procedures according to HIPAA mandates.

If you have any questions or would like additional information regarding our privacy practices, please e-mail privacy@MedicalConciergeNetwork.com.

For your reference, the main policy link to the main HIPAA website is http://www.hhs.gov/ocr/hipaa.

Refund Policy

Refund Policy
All sales are final. No refunds, returns, or exchanges. All memberships will run through the duration of the initial term. Please review your membership agreement for the details of the length of your policy and the benefits that you will receive.

Toward the end of your initial Membership term, MCN will contact you and provide you with information about renewing your Membership for another term.

Autorenewal

Unless otherwise provided, you agree that until and unless you notify MCN of your desire to cancel your Membership within thirty (30) days of the expiration of the initial Membership term, your Membership will be renewed for another term and you will be billed on an automatically recurring basis to prevent any disruption to your Membership, using your credit card or other billing information on file with us.

Terms & Conditions

Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least eighteen [18] years of age to use this website. By using this website [and by agreeing to these terms and conditions] you warrant and represent that you are at least eighteen [18] years of age.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to Medical Concierge Network's use of cookies in accordance with the terms of Medical Concierge Network's (at times MCN) cookies policy.

License to use website

Unless otherwise stated, Medical Concierge Network and/or its licensors own the intellectual property rights in the website and all material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages and such other content as you desire from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • re-distribute material from this website except for content specifically and expressly made available for redistribution. Please note, where content is specifically made available for redistribution, it may only be redistributed within your organization and within the confines of the terms and conditions of this agreement.

Acceptable use

You may not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website to any other party; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. This website is designed to assist those who may need the services of Medical Concierge Network and any actions detrimental to the site would be detrimental the business of Medical Concierge network and those who utilize its services.

You must not use this website to copy, store, host, transmit, send, use, publish, channel, post, disseminate, or otherwise distribute any material which consists of, references, is attached to (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without the express written consent of the Medical Concierge Network. Any inquiries may be directed to Legal@Medical Conceierge Network.Com.

You must not use this website to transmit or send unsolicited commercial communications.

Restricted Access

Access to certain areas of this website is restricted. Medical Concierge Network reserves the right to restrict access to other areas of this website, or indeed this entire website, at the discretion of the Medical Concierge Network.

If Medical Concierge Network provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.  You may be held liable for any and all damages or consequences which arise from the misuse of the password and\or user ID.

Medical Concierge Network may disable your user ID and password in it's sole discretion without notice or explanation.

User Content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

By signing into this web-site, you grant to Medical Concierge Network a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to Medical Concierge Network the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Medical Concierge Network or a third party (in each case under any applicable law).  This web site is designed for the exclusive use and consideration of Medical Concierge clients and potential clients and its content is designed for that purpose and may not be used in any other fashion.

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint or which may be deemed offensive to members of the general public.

Medical Concierge Network reserves the right to edit or remove any material submitted to this website, or stored on third party servers, or hosted or published upon this website.

Notwithstanding its rights under these terms and conditions in relation to user content, Medical Concierge Network does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “AS IS” without any representations or warranties, express or implied.  Medical Concierge Network makes no representations or warranties in relation to this website or the information and materials provided on this website. 

Without prejudice to the generality of the foregoing paragraph, Medical Concierge Network does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, medical advice of any kind.  If you require advice in relation to any medical matter you should consult an appropriate medical professional.  This site is designed to assist you in that regard.

Limitations of liability

Medical Concierge Network will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
  • For the consequences of any third party action or inaction.

These limitations of liability apply even if Medical Concierge Network has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Medical Concierge Network's liability in respect of any:

  • death or personal injury caused by MCN's gross negligence;
  • actual fraud or actual fraudulent misrepresentation on the part of Medical Concierge Network; or
  • matter which it would be illegal or unlawful for Medical Concierge Network to exclude or limit, or to attempt or purport to exclude or limit, its liability. This clause shall be interpreted narrowly.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. 

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Medical Concierge Network has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against MSN'S officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect MSN's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Medical Concierge Network.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify Medical Concierge Network and undertake to keep Medical Concierge Network indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Medical Concierge Network to a third party in settlement of a claim or dispute on the advice of Medical Concierge Network's legal advisers) incurred or suffered by Medical Concierge Network arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to Medical Concierge Network's other rights under these terms and conditions, if you breach these terms and conditions in any way, Medical Concierge Network may take such action as Medical Concierge Network deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

Medical Concierge Network may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Any revision will not serve to nullify your obligations under the previously published terms and conditions. Please check this page regularly to ensure you are familiar with the current version.

Assignment

Medical Concierge Network may transfer, sub-contract or otherwise deal with Medical Concierge Network's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise negate your rights and/or obligations under these terms and conditions. 

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. The terms and conditions are to be construed broadly in favour of Medical Concierge Network.

Entire agreement

These terms and conditions set forth herein, together with any downloads, from this website, as well as other documents you may retrieve from Medical Concierge Network's site constitute the entire agreement between you and Medical Concierge Network in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with Delaware and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Virginia.

Registrations and authorisations

Medical Concierge Network trademark is registered as #4880078.

Medical Concierge Network Services International, Inc.'s professional title is Medical Concierge Network.

Medical Concierge Network subscribes to the following code[s] of conduct: Health Insurance Portability and Accountability Act (HIPPA).   The code can be consulted electronically at www.HHS.GOV/hippa/.

Medical Concierge Network's details

Our full name is Medical Concierge Network Services International, Inc. 

Medical Concierge Network Services International, Inc. is registered in Delaware. 

You can contact Medical Concierge Network by email to info@medicalconciergenetwork.com